Refund policy

At Everyday Audrey, each piece is handcrafted, showcasing unique details that may result in natural imperfections, which are an integral part of the design. Therefore, we do not accept returns due to these imperfections, as they are inherent to the originality of each creation. We encourage you to consider this before finalizing your purchase.

However, if you wish to return an item, you have 14 days from the date of receipt to do so. The item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. A receipt or proof of purchase will also be required to process your request.

To initiate a return, please contact us by email at: everydayaudrey.contact@gmail.com. Returns must be sent to the address we will provide.

Please note that return shipping costs are your responsibility. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

Returns without prior authorization will not be accepted.

For any questions, please contact us at everydayaudrey.contact@gmail.com.

Damage and Issues
We recommend that you carefully inspect your order upon receipt. If you find that the item is defective, damaged, or if you have received an incorrect product, please contact us immediately so that we can assess the situation and find a solution.

Exceptions or Non-Returnable Items
Custom-made items cannot be returned or refunded.

Exchanges
The only way to exchange an item is to return the item you have and, once the return is accepted, make a separate purchase for a new item.

14-Day Return Policy in the European Union
In accordance with applicable law, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason, without providing a reason. However, please note that this policy does not apply to personalized or custom-made items.

For a return, the item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase to complete the return.

Refunds
We will notify you as soon as we have received and inspected your return, and we will let you know whether the refund has been approved or not. If the refund is approved, you will automatically be refunded to your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post your refund.
If more than 15 business days have passed since your return was approved, please contact us at everydayaudrey.contact@gmail.com.